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Shipping & Workshop Info & Refunds

Hello there! 

Thanks for making your way to our Shipping Info & Refunds page. We hope that you find the information you are looking for below, but if not then please do not hesitate to contact us using the details at the bottom of this page. 

 

SHIPPING INFO: 

 

UK Shipping: 

We offer free UK delivery on all orders from our Ragged Life Shop - hooray! Once your order is placed, we aim to dispatch your items within 48 hours (Monday- Friday). For your information, we generally send out orders on Mondays, Wednesdays and Fridays. 

We send out all domestic orders under 2kg via Royal Mail. They generally take 2-3 days to arrive once processed. 

UK orders over 2kg are sent via a trusty local courier. They generally take 1-2 days to arrive once processed. 

If Royal Mail or our courier are unable to deliver for any reason, they will leave a 'Sorry you were out' card to explain why they were unable to deliver and how to arrange redelivery or collection.

Bought one of our products for a birthday and need your order turned around super quick? We're a small team and do our best to help out where we can, so pop us an email to hello@raggedlife.com, and we'll try our very best to get your order out even quicker. We can't, however, make any guarantees. 

 

International Orders: 

We ship internationally to Ireland and Mainland Europe, as well as the following countries: 

- Australia

- Canada

- Israel

- Japan

- New Zealand

- Singapore

- United States of America

 

All orders sent overseas are sent tracked and signed for (to protect your precious cargo) and postage for international orders is calculated at checkout. Below are the approximate postage costs for a few of our more regular overseas destinations: 

Australia:

Under 250g - £9.55

250g - 2000g - £12.90

Over 2000g - £64.65

 

Ireland:

Under 250g - £8.25

250g - 2000g - £10.15

Over 2000g - £27.18

 

USA: 

Under 250g - £9.25

250g - 2000g - £12.45

Over 2000g - £41.25

 

Postage Problems: 

In the very unlikely circumstance that your item is lost or damaged on its way to you, we take responsibility and will issue either a full refund or a replacement order. Please get in touch as soon as possible if you suspect your order has gone missing. 

 

Returns:

Firstly, thank you for purchasing from our Ragged Life Shop! We really do aim to please and hope that you love your product. 

However, we understand that sometimes things just aren’t right for you and you may want your money back. If you are not satisfied with your purchase and would like a refund, our policy is outlined below. 

As long as your item remains in its original condition, we accept returns. You can return your product for store credit, a different product or a refund, subject to the following rules. 

You must request a refund within 30 days of your item being delivered to you and we will give you a full refund by way of the original payment method.

We aim to refund you within 7 days of receiving the returned item and upon expectation that it is in its original, undamaged condition.  

We do not accept returns for unwanted items after the relevant returns period stated above. 

 

Returning a faulty or incorrect item?

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible. If you have received an item from us that isn’t quite right then please contact us as soon as you are aware. We take pride in our products being top quality, so we always try to rectify any issues in a timely manner. 

Please note: If you discover a fault outside of our 30 days return policy then we will not be able to issue you a refund unless there are extenuating circumstances, so please do get in touch at your earliest opportunity. 

 

Blanket Yarn: 

We do the best we can to match any requests of specific yarns, however there are some occasions where we don’t get it quite right.  Our blanket yarn is a recycled product, therefore we rarely get the same blanket yarns twice.  In these cases, you can return the yarn for a replacement or a refund. See the "Returns Process" section for more details. 

 

Returns Process:

To initiate a return please complete the following steps.

- Contact us and let us know that you wish to make a return. Please do this by email and include your order number and the item/ items you wish to return. 

- Send all items back to us via the delivery service of your choice. 

Please note, returned items are your responsibility until they reach us, so do take care to pack them properly so that they don’t get damaged in transit. We advise that you also get proof of postage in case you need to contact us about your return. 

 

Our Packaging: 

We try to be as eco-friendly as possible in all elements of our business, which is why we only use plastic-free, recyclable packaging across our boxes, padded envelopes and parcel tape. Please do re-use our padded envelopes and cardboard boxes where possible :) 

 

WORKSHOP TERMS & CONDITIONS:


What’s included:


All materials stated in the workshop details on our website are included in the workshop fee. If you are required to bring additional materials to the workshop, this requirement will be made clear in the joining instructions sent to you when you book.

Light refreshments (tea, coffee, biscuits) are included throughout all workshops, but please note that our one day workshops do not include lunch.\


Payment: 


Full payment is required in advance in order to secure your place. We accept payment on our website by credit or debit card, or you can ring us to pay by credit or debit card over the phone. We also accept cheques but we would need to receive them at least 7 days in advance of the workshop date to allow for them to clear.

 

Workshops during Covid-19: 

Given the uncertainty surrounding events during the Covid-19 pandemic, we are being more flexible than usual with any Ragged Life workshop bookings placed in 2019 / 2020. Please get in touch if you need reassurance or if you are unable to attend a booked workshop.  

 


Cancellation by you:


If you need to cancel your place on a workshop unfortunately the following cancellation charges apply:
· Cancellation 28+ days before workshop date: 50% of workshop fee unless we are able to resell the place.
· Cancellation less than 28 days before workshop date: 100% of workshop fee unless we are able to resell the place.


If you do need to cancel, you are welcome to send another person in your place instead. This does not incur any fee. Please just advise us of your replacement’s name and contact details as soon as possible. We are able to swap you onto another workshop of equal value if you get in touch 7+ days before the class. 

 

Cancellation by us:


In the unlikely event of us needing to cancel a workshop we will give as much notice as possible and will offer you a place on an alternative workshop. If this workshop is not suitable for any reason then your full fees will be refunded. Please note that we cannot accept responsibility for any other/3rd party costs you may have incurred in relation to the original workshop booking.

GIFT CARD TERMS AND CONDITIONS:

 

There are specific terms and conditions which apply to Gift Cards and their use. 
 

  • All Gift cards must be redeemed within 2 years of purchase although the booked workshop date may fall after this date.
  • Workshop Gift Vouchers can be used as full or part payment for one or more workshops. If the workshop cost is of a higher value than the gift voucher then the difference will be payable by the redeemer.
  • Refunds - If you change your mind about purchasing a Gift Voucher you have 14 days to request a refund from the date you made the purchase. Refunds will only be given to the original purchaser through the original payment method. A refund will not be provided if the voucher has been redeemed either fully or partially. After 14 days no refund will be given. 
  • Gift Vouchers cannot be exchanged for cash in part or full.
  • Ragged Life retains the right to reject any voucher that has been tampered with or found in any way unacceptable
  • Ragged Life are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed 

Redeeming your Online Shop/ General Gift Voucher

To redeem a Gift Voucher the redeemer should visit https://www.raggedlife.com/collections/shop and choose the products they would like to purchase. They will be prompted for your voucher code at the payment page.


If the value of the booking exceeds that covered by the Gift Voucher they will be prompted to checkout for the difference through the website payment system.

Redeeming your Workshop Gift Voucher


To redeem a Workshop Gift Voucher the redeemer should visit https://www.raggedlife.com/pages/book-a-class and choose the workshop/s they would like to attend. They will be prompted for your voucher code at the payment page.


If the value of the booking exceeds that covered by the Gift Voucher they will be prompted to checkout for the difference through the website payment system.


If the value of the Gift Voucher exceeds the cost of the workshop/s then the remaining balance will be held for use as full or part payment against a further workshop or any product from the online shop. Any remaining balance will expire on the original expiry date of the Gift Voucher.

 

Booking Cancellation


If a Gift Voucher has been used to book a place on a workshop, and the customer is unable to attend the workshop they must inform Ragged Life as soon as possible. If notification is received more than 14 days before the date of the workshop then the customer will be given the opportunity to change their booking to an alternative workshop, of equal or lesser value, if places are available. If less than 14 days notification is given or if the customer does not turn up for the booked workshop, it will be subject to Ragged Life’s discretion whether they are able to change their booking to an alternative workshop. No refunds will be given for any workshops booked using Gift Vouchers. 


Copyright, trademarks and intellectual property:


All material on this website and all written materials distributed during workshops are owned by or licenced to Ragged Life and may not be copied or reproduced without our written permission.


Data Protection:


Ragged Life will not share your personal data with any third parties for any reasons without your prior consent. Such data will only be collected, processed and held in accordance with the provisions and principles of the Data Protection Act 1998.


Law and Jurisdiction:


These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.
Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

 

Contact Us:

If you require any help with your order, please don’t hesitate to contact us by any of the below methods.

Email: hello@raggedlife.com

Phone: 07815 796 285

Ragged Life, 
The Stables, 
Delamere House, 
Great Wymondley, 
Hitchin, Herts, 
SG4 7ER